Skill Awareness Program logoSkill Awareness Program

Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Important Notice

The Skill Awareness Program operates on a strict no-refund policy for its one-time purchase of Rs 2,000. This policy exists because you gain immediate access to our comprehensive library of digital content, AI-powered features, and lifetime learning resources upon enrollment.

1. Policy Overview

This Refund Policy applies to all purchases made for the Skill Awareness Program, a comprehensive digital learning platform offering lifetime access to skill development content for a one-time payment of Rs 2,000.

Key Principle: Due to the immediate access nature of digital content and the lifetime value provided, all sales are considered final upon successful payment processing.

2. No-Refund Policy

All Sales Are Final

We do not offer refunds, credits, or exchanges for any purchased access to the Skill Awareness Program, except in the specific circumstances outlined below.

Reasons for Our No-Refund Policy:

  • Immediate Access: Upon payment, you immediately gain access to our complete library of digital content
  • Digital Nature: Our program consists entirely of digital materials that cannot be "returned"
  • Lifetime Value: The one-time fee provides permanent access to continuously updated content worth significantly more than the purchase price
  • Fair Use: We provide comprehensive information about program content before purchase
  • Operational Costs: Maintaining and continuously updating the platform requires sustained investment

3. Limited Exceptions

We will consider refunds only in the following exceptional circumstances:

3.1 Technical Failures

If you experience a verified technical issue that completely prevents access to the platform:

  • Request must be made within 7 days of purchase
  • Issue must be documented and verified by our technical team
  • Our support team must be unable to resolve the access problem
  • Alternative solutions (device change, browser update) must be unsuccessful

3.2 Payment Errors

In cases of payment processing errors:

  • Duplicate charges due to payment gateway errors
  • Unauthorized transactions (subject to investigation)
  • Currency conversion errors resulting in overcharging
  • Platform errors during the checkout process

3.3 Misrepresentation

If we have materially misrepresented our program content:

  • Significant discrepancy between advertised and delivered content
  • False claims about program features or capabilities
  • Request must be made within 7 days with specific documentation

4. What Is NOT Eligible for Refund

The following circumstances do NOT qualify for refunds:

  • Change of Mind: Deciding you no longer want the program after purchase
  • Lack of Time: Being too busy to use the program or complete modules
  • Different Expectations: The content being different from what you personally expected
  • Technical Skills: Difficulty understanding or applying the content
  • Device Compatibility: Your device not meeting basic system requirements
  • Internet Issues: Problems with your internet connection
  • Financial Hardship: Changes in your financial situation after purchase
  • Duplicate Learning: Already knowing some of the content covered
  • Completion Issues: Not completing the program or achieving desired results
  • External Factors: Changes in personal circumstances or priorities

5. How to Request a Refund

If you believe you qualify for a refund under our limited exceptions:

Step-by-Step Process:

  1. Contact Us First: Email skillawarenessprogram@gmail.com within 7 days of purchase
  2. Subject Line: Use "Refund Request - [Your Order ID]" for faster processing
  3. Provide Documentation: Include detailed information about the issue with screenshots or error messages
  4. Allow Resolution Time: Give our support team 48-72 hours to investigate and attempt resolution
  5. Await Decision: We will provide a written response with our decision and reasoning

Required Information:

  • Your full name and email address used for purchase
  • Transaction ID and payment date
  • Detailed description of the issue
  • Screenshots or evidence of the problem
  • Steps you've already taken to resolve the issue
  • Device and browser information (if technical issue)

6. Refund Processing

If a refund is approved under our limited exceptions:

  • Processing Time: Approved refunds will be processed within 5-7 business days
  • Refund Method: Refunds will be credited to the original payment method used
  • Bank Processing: Additional 3-10 business days for the refund to appear in your account
  • Account Access: Your access to the program will be immediately revoked upon refund processing
  • Partial Refunds: We do not offer partial refunds for any portion of the program
  • Currency: Refunds will be processed in the same currency as the original transaction

7. Chargebacks and Disputes

Important Warning

Initiating a chargeback or payment dispute with your bank/credit card company without first contacting us may result in immediate suspension of your account access.

Our Chargeback Policy:

  • Contact First: Always contact our support team before initiating any payment disputes
  • Documentation: We maintain detailed records of all transactions and user access
  • Defense: We will defend against illegitimate chargebacks with transaction evidence
  • Fees Recovery: We may seek recovery of chargeback fees for invalid disputes
  • Account Suspension: Accounts involved in invalid chargebacks may be permanently suspended

8. Alternative Solutions

Before requesting a refund, consider these alternatives:

  • Technical Support: Contact us for help with access or technical issues
  • Learning Guidance: Ask for recommendations on where to start or how to use the platform effectively
  • Device Alternatives: Try accessing from a different device or browser
  • Take Your Time: Remember you have lifetime access - there's no rush to complete everything immediately
  • Focus Areas: Concentrate on specific skills that interest you most rather than trying to cover everything

9. Legal Considerations

Governing Law: This refund policy is governed by the laws of India, specifically the state of Haryana.

Jurisdiction: Any disputes regarding refunds will be resolved in the courts of Gurugram, Haryana, India.

Consumer Rights: This policy does not affect your statutory consumer rights under applicable Indian consumer protection laws.

Severability: If any part of this policy is deemed unenforceable, the remaining provisions will continue in full effect.

10. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Notification: Material changes will be communicated via email and prominent notice on our platform at least 30 days before taking effect.

Existing Purchases: Changes to this policy will not affect the refund terms for purchases made before the effective date of any updates.

11. Contact Information

For refund requests, questions about this policy, or technical support:

Email: skillawarenessprogram@gmail.com

Subject Line for Refunds: "Refund Request - [Your Order ID]"

Response Time: 24-48 hours for initial response

Resolution Time: 5-7 business days for final decision

Best Time to Contact: Monday-Friday, 9 AM - 6 PM IST

We understand that our no-refund policy may seem strict, but it allows us to maintain the high quality and continuous development of our learning platform while keeping costs accessible for all students.

If you have any concerns about this policy before purchasing, please contact us to discuss your specific situation.