Skill Awareness Program logoSkill Awareness Program

Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Our Privacy Commitment

We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information. This policy explains our practices regarding data collection and your rights as a user of the Skill Awareness Program.

1. Introduction

Skill Awareness Program ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital learning platform and services.

This policy applies to all users of our website, mobile applications, and related services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

  • Account Information: Name, email address, phone number (optional), and password when you register
  • Payment Information: Billing details processed securely through Razorpay (we do not store credit card information)
  • Profile Information: Learning preferences, skill interests, and goals you choose to share
  • Communication Data: Messages, feedback, and support requests you send to us
  • Survey Responses: Feedback and opinions you provide in voluntary surveys

2.2 Information We Collect Automatically

  • Learning Activity: Progress through modules, quiz scores, time spent on content, completed lessons
  • Usage Data: Pages visited, features used, click patterns, search queries within our platform
  • Device Information: Device type, operating system, browser type and version, screen resolution
  • Technical Data: IP address, login times, session duration, error logs
  • AI Interaction Data: Questions asked to our AI features and generated responses

2.3 Cookies and Tracking Technologies

  • Essential Cookies: Required for login, security, and core platform functionality
  • Analytics Cookies: Help us understand user behavior and improve our services
  • Preference Cookies: Remember your settings and customization choices
  • Local Storage: Store progress data and preferences on your device

3. How We Use Your Information

Primary Uses

  • Service Delivery: Provide access to learning content, track your progress, and personalize your experience
  • Account Management: Create and maintain your account, authenticate your identity, and provide customer support
  • Payment Processing: Process your one-time payment and send purchase confirmations
  • AI Features: Power personalized content recommendations, intelligent search, and automated learning flows
  • Progress Tracking: Save your learning progress, quiz results, and completion status

Secondary Uses

  • Service Improvement: Analyze usage patterns to enhance content quality and platform features
  • Communication: Send important updates, new content notifications, and respond to your inquiries
  • Security: Protect against fraud, unauthorized access, and other security threats
  • Legal Compliance: Meet our legal obligations and enforce our Terms of Service
  • Research: Conduct anonymized research to improve educational effectiveness

4. Information Sharing and Disclosure

We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information in these limited circumstances:

  • Service Providers: Trusted third parties who assist us in operating our platform (hosting, analytics, payment processing)
  • Payment Processing: Razorpay for secure payment transactions (governed by their privacy policy)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of our business (with notice to users)
  • Consent: When you explicitly consent to sharing for specific purposes

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption: All data transmission is encrypted using SSL/TLS protocols
  • Secure Storage: Personal data is stored on secure servers with access controls
  • Access Limitation: Only authorized personnel can access personal information
  • Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
  • Incident Response: Procedures in place to respond to potential data breaches
  • Third-Party Security: All service providers must meet our security standards

While we use reasonable security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

6. Data Retention

We retain your personal information for different periods depending on the type of data and purpose:

  • Account Data: As long as your account is active or as needed to provide services
  • Learning Progress: Retained indefinitely to maintain your lifetime access and progress
  • Payment Records: 7 years for tax and legal compliance purposes
  • Communication Records: 3 years for customer service and legal purposes
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely
  • Marketing Data: Until you unsubscribe or request deletion

When data is no longer needed, we securely delete or anonymize it according to our data retention schedule.

7. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate personal information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request your data in a commonly used, machine-readable format
  • Restriction: Request limitation of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Withdrawal: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at skillawarenessprogram@gmail.com. We will respond to your request within 30 days.

8. Cookies and Your Choices

You can control cookie usage through your browser settings:

  • Block All Cookies: Disable cookies entirely (may affect platform functionality)
  • Block Third-Party Cookies: Allow only our cookies while blocking external ones
  • Clear Existing Cookies: Delete cookies already stored on your device
  • Notification Settings: Receive alerts when cookies are being set

Note: Disabling essential cookies may prevent you from accessing certain features or logging into your account.

9. Third-Party Services

Our platform integrates with the following third-party services:

  • Razorpay: Payment processing (governed by Razorpay's privacy policy)
  • Cloud Hosting: Secure data storage and platform hosting
  • Analytics Tools: Understanding user behavior to improve our services
  • AI Services: Powering our intelligent features and personalization

These third parties have their own privacy policies, and we encourage you to review them. We only work with providers who maintain appropriate data protection standards.

10. Children's Privacy

Our service is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13 years of age.

Parental Consent: Users aged 13-17 should have parental permission before creating an account.

If You're a Parent: If you believe we have inadvertently collected information from a child under 13, please contact us immediately at skillawarenessprogram@gmail.com, and we will promptly delete such information.

11. International Data Transfers

Primary Storage: Your data is primarily stored and processed in India.

Global Access: Our platform may be accessed from various countries, and some service providers may process data outside India.

Data Protection: When data is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy rights according to applicable data protection laws.

12. Marketing Communications

Consent-Based: We only send marketing emails to users who have opted in or made a purchase.

Content: Marketing communications may include new content announcements, feature updates, and educational resources.

Unsubscribe: You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

Transactional Emails: Important service-related emails (login notifications, payment confirmations) cannot be unsubscribed from as they are essential for platform operation.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

Notification: Material changes will be communicated via email and prominent notice on our platform at least 30 days before taking effect.

Effective Date: The updated policy will show a new "Effective Date" at the top of this page.

Continued Use: Your continued use of our services after the effective date constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions, data requests, or concerns about this policy:

Email: skillawarenessprogram@gmail.com

Subject Line: "Privacy Policy Inquiry" for faster processing

Response Time: We aim to respond within 48 hours

Data Requests: Please allow up to 30 days for processing data access or deletion requests

We value your trust and are committed to protecting your privacy. If you have any questions about how we handle your personal information, please don't hesitate to contact us.